Help Center — AptiEdge

Account

Creating, managing, and securing your account.

6 articles

Go to aptiedge.com/signup and enter your name, email, and a password. A verification email is sent immediately. No credit card needed.

On the login page, click "Forgot password?" and enter your registered email. You'll receive a reset link within 2 minutes. Check your spam folder if it doesn't arrive.

Yes — go to Settings → Account → Email. You'll need to verify the new address before the change takes effect.

Go to Settings → Account → Delete Account. This is permanent and cannot be undone. Your subscription will be cancelled and all data removed within 7 days.

No — one account per person. Each account is tied to a single email address and subscription.

We store only what's needed — your email, name, and practice history. We do not sell or share your data with third parties. See our Privacy Policy for full details.

Billing & Subscriptions

Payments, plans, trials, and refunds.

5 articles

All major UPI apps (GPay, PhonePe, Paytm), debit and credit cards (Visa, Mastercard, Rupay), and net banking. Payments are processed securely via Razorpay.

When you start a paid plan, your card is not charged for 7 days. You get full access to all features during the trial. Cancel before the trial ends and you won't be charged.

Yes. Go to Settings → Subscription → Switch to Annual. Remaining days on your monthly plan are credited as a prorated discount on your annual charge.

Go to Settings → Subscription → Cancel Plan. Your access continues until the end of your current billing period. No partial refunds for unused time unless covered by our Refund Policy.

Full refund within 48 hours of your first payment if you haven't used more than 5 mock tests or 20 daily target questions. Email aptiedgeorg@gmail.com with your request.

Mock Tests

Taking, reviewing, and understanding your mocks.

7 articles

3 full mock tests per exam track, plus unlimited access to the first 5 Daily Target questions each day.

Yes — all full mock tests are strictly timed to match the actual exam duration. The timer cannot be paused.

Yes, on paid plans. Each attempt is saved separately so you can compare scores across attempts.

Daily Target questions are chosen based on your recent performance to focus on weaker areas. Full mock tests use a fixed set matching the real exam pattern.

Instantly after submission — score, section-wise breakdown, correct/incorrect analysis, and all-India percentile (paid plans).

On paid plans, you can see how your score compares to all other AptiEdge users who took the same test, updated in real time.

Interrupted attempts are marked incomplete. You can retake the same mock from your dashboard. Incomplete attempts are not counted in your score history.

Analytics

Understanding your performance data.

4 articles

Your score broken down by section and by topic — so you can see exactly which topic types are costing you marks.

From the day you joined, with no expiry as long as your account is active.

Not yet — on our roadmap. If you need your data urgently, email aptiedgeorg@gmail.com and we'll send it manually.

Available on Pro and Elite plans — it aggregates your errors across all mocks and daily targets to show which topic types cost you the most marks. Updated after every session.

Exam Tracks

Coverage, switching tracks, and syllabus updates.

8 articles

SSC CGL, SSC CHSL, SBI PO, IBPS PO, NDA, CDS, and AFCAT are live. RRB NTPC and IBPS Clerk are coming soon.

Starter plan: one active track. Pro and Elite: multiple tracks simultaneously. See the pricing page.

Dashboard → Exam Track → Change Track. On multi-track plans, you can add without removing your current one.

Yes — within 14 days of any official notification updating the syllabus.

Currently for SSC CGL and SBI PO. Remaining tracks are in production.

Yes — Pro and Elite subscribers will get access automatically when those tracks go live, no extra charge.

Not currently. We're focused on central government exams for now.

Yes, within 30 days of any official pattern change announced by the conducting body.

Technical Issues

Bugs, device support, and platform behaviour.

5 articles

Try clearing your browser cache and reloading. AptiEdge works best on Chrome or Firefox. If the issue persists, write to us with your browser and device details.

Use the "Report question" button next to the question, or email aptiedgeorg@gmail.com. We fix reported errors within 48 hours.

Usually caused by the browser tab going to the background — mobile browsers pause JS timers when a tab is inactive. Keep the test tab active while attempting.

Check spam or promotions. Add aptiedgeorg@gmail.com to your contacts. Still not arriving? Write to us from a different email address.

Yes — fully responsive on mobile browsers. A dedicated app is on our 2025 roadmap.

How can we help?

We're a real team. We actually reply.